Conditions of Sale

GENERAL INFORMATION

The conditions indicated below are valid for purchases on HOPLIX, platform. The products which are available are put on sale in campaigns or stores created by the MARKETERS on our platform, who autonomously choose the design, the products, the colours and the prices. By completing the order, the customer declares to have read and accepter the terms and conditions of sale and to be 18 years old or older. HOPLIX has the right at any time to change the Terms and Conditions of Sale. Nevertheless, the Terms and Conditions of Sale to be applied to the order are those available at the time of conclusion of the same. We suggest our customers to save and store a copy of this page when the order is completed or to request a copy to our customer service.


PRODUCT PRICES AND PAYMENTS

The prices of the products per unit are shown in euros and include all taxes. Prices are set by MARKETERS. For shipping outside the European community, the customer is requires to pay customs duties, VAT and any other tax with may be due.



1..2..PRINT SRL payments are guaranteed through SSL protocol. 1..2..PRINT SRL does not store information related to credit cards or customers’ bank account. Credit card payments are managed by PAYPAL.


DELIVERY TIME AND SHIPMENT

Delivery times are indicative and not binding. The products are delivered by postal service or courier according to HOPLIXdecisions, depending on the country or product. The risk of loss or damage of the purchased products is transferred to the customer at the time of the purchase.

Shipping costs are clearly indicated before the conclusion of the order and may differ depending on the products included in the cart and the place of delivery. HOPLIX communicates to customers the shipments of the order bay email. The final consumer must follow the shipment through the tracking link send and takes charge of any additional costs due to the non-delivery of the order and/or inability to deliver it.

The indicative delivery times are those indicated in the order confirmation email sent by HOPLIX. The maximum deadline for the delivery of the order is 30 days, any different indications on delivery times in the campaign are exclusively to be added to the MARKETER and under their own responsibility.

Once the order has been entrusted to the Courier, if the Customer is not available for the delivery and leaves the order or rejects it, they are required to pay the delivery costs again and all the expenses incurred by us for the return of the order to our office in order to receive a new delivery.

If an untracked shipment is chosen, a reissue of the order can be required only after 30 days from the date of shipment. It is not possible to require a refund for non-delivery.

Deliveries take place every day except Saturdays, Sundays and public holidays.


WITHDRAWAL


CUSTOMISED PRODUCTS
The products for sale in the campaign and in the stores are custom-made at the customer’s request. For this reason, as indicated in Article 59 of the Consumer Code, it is not possible to use the right of withdrawal. Nevertheless, in case the product does not satisfy you, we are at your disposal to find a solution. In this case, please contact us by using the form you find on this page.

NON-CUSTOMISED PRODUCTS
HOPLIX recognises the right of withdrawal as provided by the current Legislative Decree 206/2005. The right of withdrawal is applied only to final consumers and on products which are not customised.
The deadline to exercise this right is 14 days, within in which the consumer is required to inform us about the withdrawal through any explicit declaration, such as via email at [email protected], or using the form on the Contact page.
To exercise the right of withdrawal, it is necessary that:
1. The consumer expresses their willingness to avail themselves of the right of withdrawal in the modalities above mentioned;
2. The purchased good is intact and returned in its original packaging;
3. The good must be returned together with a copy of the purchase document, that is to say the invoice or the receipt of the products purchased;
4. The product is returned in the time and manned described above. The delivery costs are charged to the consumer.

The refund concerns all the sums paid and it will be made no later than 14 days from the communication of the consumer’s willingness to exercise the right of withdrawal. The credit to the consumer of the amount paid will be made through the same method used for the initial payment. Otherwise, if it is not possible to use a bank transfer for technical reasons, the only costs charged to the consumer are those related to the return of the product. In the case in which the consumer opts for the replacement of the product, the shipping costs of the new product will be charged to the consumer.

The refund may be held for more than 14 days only in the case in which the consumer has still to demonstrate that they have returned the goods or until HOPLIX has received the goods. Whichever situation occurs, the consumer is required to return the goods without undue delay and in any case within 14 days from the day in which the consumer has communicated to HOPLIX the withdrawal of the contract.
The consumer is only responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.


ORDER CANCELLATION

Orders can't be cancelled.The production of the good starts and the order will no longer be cancelled or modified. It will also be possible to cancel the order if the order is not processed within 30 days from the expected delivery date at the time of conclusion.


DEFECTIVE PRODUCTS AND WARRANTY

The customer is required to report any problems in the order delivered within 14 (fourteen) days from the receipt of the goods at the Contact page.

As these are print products, it is possible that during the production and printing process there are inevitable slight differences in colour, size and shape, as well as differences in the quality of the surface material. These differences do not give the right to complaints. A particular quality of the goods to be delivered is not established.

They are recognised as defects only technical errors which might have been avoided with the current state of technology and not personal points of view. Small technical differences (such as images and print colours) among the ordered and received goods are allowed. They do not constitute an error to the extent that they can be used in the commercial areas and the purpose of the contract is not significantly limited. Images which, for technical reasons, must be cut out, may slightly differ from the predetermined dimensions but certainly not significantly. Small differences in colour can occur in the printing process, for example when the customer’s monitor is calibrated differently or when the printing is realised on different materials like wood, glass, cardboard. Black and white prints may have small colours dominances. Complaints, compensation and substitutions are excluded in this regard.

For defects in the delivered products for which HOPLIX accepts responsibility, HOPLIX has the right to make a substitute delivery. If HOPLIX does not make the substitute delivery of a legitimate request within a reasonable time, or if the substitute delivery does not reach the customer, the latter may ask for a withdrawal from the purchase contract or a reduction in the price paid.

All products are directly guaranteed by us for 2 years, according to the date on the invoice or the date of evasion on our website. To require warranty support on a product purchased, please contact us at the Customer Service on the Contact page.


SECURITY

HOPLIX adopts the HTTPS protocol throughout the website that allows secure communication between your browser and our servers. In addition to this, in no case HOPLIX keeps the data of your credit cards or your bank account.


INDEMNITY

The Customer relieves HOPLIX of any responsibility deriving from the violation of the law that protects the copyright right as well as any contents that may in some way be offensive or defamatory to third parties. In this way, the Customer assumes all responsibility for the publication of their images on the website.

HOPLIX declines any responsibility for the total or partial loss of images on its website. It also declines any responsibility for any defects or lack of quality of the goods, tools, applications included in the Service which are available or connected to them. In addition, HOPLIX declines the consequences that may arise to customers from possible malfunctions or damages and for the loss of profits that may result from the use of the Service.

The Customer undertakes to keep HOPLIX, its associated companies —shared or supervised—, its subsidiaries, employees and collaborators harmless from any pretence, claim or dispute, including any expenses and charges —including legal ones— deriving from the use of the Service by the customer.

It is essential to state that HOPLIX is not in a position to verify the origin and nature of the contents and images that are published with the use of the Service. Therefore, HOPLIXcannot exercise any form of control on these contents. Consequently, HOPLIX excludes any responsibility if, through the use of the Service, the Customer reaches the consultation of images that they do not like.

12print.it declines any responsibility with regard to the type of use that the Customer will make of the tools, information and images obtained through the Service, in particular when such use does not comply with applicable laws. In this way, HOPLIX reserves the right not to publish and/or delete images that are even partially or blindly traceable to the hypotheses above mentioned.


INTELLECTUAL PROPERTY

All element which are available on HOPLIX website are protected by the law on intellectual property. The total or partial reproduction of the HOPLIX service without HOPLIX’s prior consent is strictly prohibited.

The creations present in the campaigns and in the stores are owned by the respective MARKETERS


APPLICABLE LAW AND DISPUTES

All contracts concluded with us are subject to Italian law. Any disputes arising from or related to these General Terms and Conditions will be remitted to the jurisdiction of the registered office of 1..2..PRINT SRL, which is elected to all the effects of the Civil Court of Naples, in derogation of the law.

12print.it informs the consumer that —according to Article 2, paragraph 1, letter A of the Consumer Code— a European platform for online resolution of consumer disputes (e.g. ODR platform) has been established. The ODR platform can be consulted at the following address: http://ec.europa.eu/consumers/odr/. Through the ODR platform, the consumer can consult the list of ADR bodies, find the link to the website of each of them and star an online resolution procedure of the dispute in which they are involved.

CONTACTS

For any other information regarding the conditions of sale or the service offered by HOPLIX, please contact us by using the Contact page or the other information available on the page.